PRODUCTS
All AquaDERMIS formulas are designed to be universally gentle - suitable for sensitive, oily, dry, combination, or acne-prone skin. Our base ingredient, hypochlorous acid (HOCl), mimics a molecule naturally found in the body and works with your skin, not against it. Whether your skin needs soothing, rebalancing, or daily hydration, AquaDERMIS adapts to support your skin barrier without clogging pores or triggering irritation.
Yes! AquaDERMIS is 100% vegan and never tested on animals. From ingredients to packaging, our development process follows strict cruelty-free and ethical standards.
Yes. All AquaDERMIS products are dermatologist-tested in Europe to ensure they are safe, non-irritating, and gentle for daily use - even on the most sensitive skin.
Absolutely. Our mists are lightweight and fast-absorbing, so they layer well under serums, moisturizers, and sunscreens - without disrupting your skincare routine.
Yes. Each bottle includes an expiration date. For best results, use within 6–12 months after opening.
We offer a special formula - AquaDERMIS Kids & Babies - made for delicate young skin. It’s fragrance-free, non-toxic, and free from alcohol or harsh additives.
USING AQUADERMIS
For optimal results, spray AquaDERMIS directly onto clean skin and let it air dry. Use it 1–3 times daily depending on your skin’s needs. It can be used before moisturizing, after cleansing, or to refresh throughout the day.
Yes! AquaDERMIS is safe and effective for minor wounds, cuts, burns, and skin irritations. Its HOCl-based formula helps disinfect, soothe, and speed up recovery without stinging or irritation.
Absolutely. AquaDERMIS is gentle enough to be used around the eye area, including on eyelids and lashes. Just avoid direct contact with eyes and always apply with clean hands or cotton pads.
Yes, AquaDERMIS is often recommended post-treatment. Its soothing, non-irritating formula supports skin barrier recovery, reduces redness, and promotes faster healing. Always follow your practitioner’s instructions.
That depends on how often you use it. With daily use (1–2 times per day), our standard 8.45 oz bottle typically lasts about 4–6 weeks.
SHIPPING & ORDERS
We currently ship throughout the United States, including all 50 states. International shipping is not available at this time.
Orders are typically processed within 1–2 business days. Economy delivery takes 5–8 business days, depending on your location. You’ll receive a tracking number once your order ships.
See our full Shipping & Returns Policy for more information.
Once your order is shipped, you’ll receive an email with a tracking link. You can also log into your account to check your order status anytime.
We process orders quickly, so changes or cancellations are not always possible. If you need to modify your order, please contact us within 1 hour of placing it - we’ll do our best to help.
We’re so sorry your order didn’t arrive in perfect condition — and
we’re here to fix that.
If your product is damaged, broken, or leaking
upon arrival, please contact us within 5 days of delivery
at support@aqua-dermis.com.
To help us resolve your issue as quickly as possible, please
include the following in your email:
- Your full name
- Your order number
- The corrected shipping address
- Clear photos of the damaged product
and its packaging
Once we review the case, we’ll offer a replacement or a refund, depending on the severity of the damage and product availability. Your satisfaction and safety matter most to us.
If you made a mistake with your shipping address, don’t worry — it
happens! Just contact us as soon as possible at support@aqua-dermis.com. Be sure to include:
- Your full name
- Your order number
- The corrected shipping address
If your order hasn’t shipped yet,
we’ll do our best to update the address before it leaves our warehouse.
However, if the order has already shipped, we’re unfortunately unable to change the delivery address.
In that case, we recommend checking with the carrier (e.g., USPS, UPS) to see
if they offer rerouting or package intercept services.
We hope you love AquaDERMIS as much as we do — but if something’s not right, we’ve got you covered.
You may return unused and unopened products within 14 days of delivery for a refund to the original payment method. Original shipping costs are non-refundable. Returns are accepted only for purchases from aqua-dermis.com.
To start your return, email support@aqua-dermis.com with your order number, the items you wish to return, and any relevant details.
See our full Shipping & Returns Policy for more information.