Privacy Policy

Last Updated: August 11, 2025

This Privacy Policy describes how Sterilox C&B USA LLC (“AquaDERMIS,” “we,” “us,” or “our”) collects, uses, and shares information about you. This policy applies to information we collect when you visit our website www.aqua-dermis.com (the “Site”), make a purchase, subscribe to our products, or otherwise interact with us.

We may update this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and may provide additional notice (such as by email or site notification).

1. Acceptance of These Terms

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site. Your continued use of the Site after changes have been posted constitutes acceptance of those changes.

2. Information We Collect

Information You Provide to Us:

We collect personal information you provide directly to us, including but not limited to:

• Name, email address, phone number, shipping and billing address

• Order history and transaction details

• Payment information (processed securely by third-party payment processors)

• Account or subscription details (including product subscriptions with discounts)

• Any communications you send to us (including customer support requests, reviews, or survey responses)

Information We Collect Automatically:

When you use our Site, we automatically collect certain information, including but not limited to:

• Device and browser information

• IP address and geolocation (state-level or approximate location)

• Pages viewed, products browsed, and clicks on our Site

• Purchase history and performance tracking (e.g., when you purchased, repeat purchases)

• User ID or tracking identifiers

• Information collected through cookies, pixels, and similar technologies (including but not limited to Meta Pixel, Google Analytics, TikTok Pixel)

3. Use of Information

We may use the information we collect for various business purposes, including, but not limited to:

• Process your orders and deliver products

• Provide customer service and respond to inquiries

• Manage subscriptions and recurring orders

• Send marketing communications, offers, and promotions

• Display targeted advertisements based on browsing or purchase history

• Personalize your shopping experience

• Track site performance, analytics, and marketing campaign effectiveness

• Detect, investigate, and prevent fraudulent or unauthorized activities

• Comply with legal obligations

4. Sharing of Information

We may share your information with trusted service providers to operate our business, including but not limited to:

• Shopify (e-commerce platform and hosting)

• Klaviyo (email and SMS marketing)

• Judge.me (product review management)

• Meta (Facebook/Instagram), Google, TikTok (advertising and analytics)

• Payment processors (e.g., PayPal, Stripe, Shop Pay)

• Shipping carriers (USPS, UPS, FedEx, DHL)

We only share the minimum data necessary for them to provide their services and require them to protect your information.

We may also share your information:

• When required by law or to protect legal rights

• In connection with a sale, merger, or acquisition of our company

• With your consent or at your request

5. Data Retention

We retain your personal information as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time (see Section 7).

6. Your Rights and Choices

You may:

• Opt out of marketing emails or SMS by using the unsubscribe link in our messages

• Request access to the personal information we hold about you

• Request correction, deletion, or restriction of your personal information

• Request that we stop using your information for targeted advertising

To make a request, contact us at support@aqua-dermis.com.

7. Age Restrictions

Our Site is intended for use by adults. We do not knowingly collect information from children under 13. Purchases of children’s products are intended for adults to buy on behalf of children.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request disclosure of categories and specific pieces of personal information we have collected

• Request deletion of your personal information (with certain exceptions)

• Opt out of the “sale” of personal information (we do not sell your data, but we may share it with advertising partners in a way that could be considered a sale under CCPA)

To exercise your rights, email support@aqua-dermis.com with the subject line “CCPA Rights Request.”

9. Security

We take reasonable measures to protect your personal information, including encryption of payment data and secure data storage. However, no method of transmission over the internet is 100% secure.

COOKIE POLICY

We use cookies, pixels, and similar technologies including, but not limited to:

• Enable site functionality

• Remember your preferences

• Analyze site performance

• Provide targeted advertising

You can manage your cookie preferences in your browser settings. Blocking cookies may affect site performance or certain features.

Examples of cookies and tracking tools we use:

• Shopify cookies for site operation

• Meta Pixel for ad tracking and remarketing

• Google Ads for ad tracking and remarketing

• Google Analytics for site usage statistics

Email: support@aqua-dermis.com

Effective Date: August 11, 2025